Shipping and Delivery Policy

Effective Date: 26 June 2026

Welcome to Plumb Suite Ltd. This Shipping and Delivery Policy explains how we process, dispatch, and deliver orders placed through our website. By placing an order with us, you agree to the terms outlined below.

1. About Plumb Suite Ltd

Plumb Suite Ltd is committed to providing quality plumbing products, bathroom supplies, fittings, fixtures, tools, accessories, and related home improvement products throughout the United Kingdom. We work with trusted suppliers and delivery partners to ensure your order arrives safely and efficiently.

2. Delivery Areas

We currently deliver throughout:

  • England
  • Scotland
  • Wales
  • Northern Ireland (where available)
  • Selected offshore UK locations

Certain oversized, heavy, or specialist products may have delivery restrictions. If delivery is unavailable to your postcode, we will contact you before processing your order.

3. Order Processing

Orders are normally processed:

  • Monday to Friday
  • Excluding weekends and UK public holidays

Most orders are prepared for dispatch within 1–3 working days, subject to:

  • Stock availability
  • Payment verification
  • Product availability
  • Supplier lead times

Orders placed after business hours will be processed on the next working day.

4. Delivery Times

Estimated delivery times are provided as guidance only.

Typical delivery times include:

  • Standard UK Delivery: 2–5 working days
  • Large or bulky items: 3–10 working days
  • Special order products: Delivery estimates will be provided individually.

Delivery times may vary during busy periods, holidays, severe weather, courier delays, or circumstances outside our control.

5. Shipping Charges

Shipping costs are calculated during checkout based on factors including:

  • Delivery destination
  • Product size
  • Product weight
  • Courier requirements

Any applicable delivery charges will be displayed before payment is completed.

From time to time we may offer:

  • Free delivery promotions
  • Discounted shipping
  • Minimum spend free delivery offers

These promotions are subject to separate terms.

6. Large and Heavy Deliveries

Some plumbing products require specialist handling, including:

  • Bathroom suites
  • Baths
  • Shower enclosures
  • Radiators
  • Boilers
  • Water cylinders
  • Large pipework
  • Furniture units

These products may:

  • Require additional delivery time
  • Be delivered by pallet courier
  • Require someone to be present to receive the delivery
  • Require kerbside delivery only

Customers are responsible for ensuring adequate access to the delivery location.

7. Split Deliveries

Where products are sourced from multiple suppliers or warehouses, your order may arrive in separate deliveries.

There is normally no additional shipping charge for split shipments unless clearly stated before purchase.

8. Delivery Address

Customers are responsible for providing accurate delivery information.

Please ensure:

  • Full name
  • Complete address
  • Correct postcode
  • Contact telephone number
  • Email address

Plumb Suite Ltd cannot accept responsibility for delays caused by incorrect delivery details.

Additional courier charges resulting from incorrect information may be passed on to the customer.

9. Missed Deliveries

If nobody is available to accept delivery:

  • The courier may attempt redelivery.
  • The parcel may be left in a designated safe place where appropriate.
  • The parcel may be delivered to a local collection point.
  • Additional delivery charges may apply where repeated delivery attempts are required.

10. Delivery Delays

While we aim to meet estimated delivery times, delays may occasionally occur due to:

  • Severe weather
  • Industrial action
  • Road closures
  • Customs delays (where applicable)
  • Supplier shortages
  • High seasonal demand
  • Courier network disruption

We will make every reasonable effort to keep customers informed of significant delays.

11. Inspecting Your Delivery

Please inspect your order as soon as reasonably possible after delivery.

If you discover:

  • Damage
  • Missing items
  • Incorrect products
  • Manufacturing defects

please contact us promptly with:

  • Your order number
  • Photographs (where applicable)
  • A description of the issue

This helps us resolve your claim quickly.

12. Damaged Goods

If goods arrive visibly damaged:

  • Note the damage with the delivery driver where possible.
  • Take photographs before opening the package.
  • Contact us as soon as possible.

Do not install damaged products before contacting us, as this may affect available remedies.

13. Missing Items

If any item is missing from your order, please notify us promptly.

We may request:

  • Order confirmation
  • Delivery photographs
  • Packaging photographs
  • Details of the missing products

We will investigate with the warehouse and courier before arranging replacement items where appropriate.

14. Risk and Ownership

Responsibility for goods passes to the customer upon successful delivery to the delivery address provided.

Ownership transfers only after full payment has been received.

15. Failed Deliveries

Orders returned due to:

  • Incorrect address
  • Refused delivery
  • Failure to collect
  • Repeated unsuccessful delivery attempts

may be subject to additional delivery charges before reshipment.

16. Click & Collect

Where available, customers selecting Click & Collect will receive confirmation when their order is ready.

Please do not travel to collect your order until you have received notification.

Identification may be required upon collection.

17. International Shipping

Unless specifically stated, Plumb Suite Ltd currently supplies customers within the United Kingdom.

If international delivery becomes available, shipping costs, taxes, duties, customs charges, and estimated delivery times will be provided before purchase.

18. Delivery Partners

We use reputable courier and freight companies to deliver orders safely.

Delivery partners may vary depending on:

  • Parcel size
  • Weight
  • Delivery destination
  • Product category

19. Force Majeure

Plumb Suite Ltd shall not be liable for delivery delays or failures caused by events beyond our reasonable control, including natural disasters, severe weather, pandemics, industrial disputes, government restrictions, transportation failures, or supplier disruptions.

20. Contact Us

If you have any questions regarding shipping or delivery, please contact:

Plumb Suite Ltd

Customer Service Team

Email: info@plumbsuite.co.uk (replace if different)

Website: www.plumbsuite.co.uk (replace if different)

Business Hours: Monday–Friday, 9:00am–5:00pm (excluding UK public holidays)