Payment Policy
Effective Date: 26 June 2026
Welcome to Plumb Suite Ltd. This Payment Policy explains the payment methods we accept, how payments are processed, and your responsibilities when making purchases through our website. By placing an order with Plumb Suite Ltd, you agree to the terms set out below.
1. About Plumb Suite Ltd
Plumb Suite Ltd supplies plumbing products, bathroom suites, fixtures, fittings, tools, heating components, and home improvement products to customers across the United Kingdom. We are committed to providing a secure and reliable online shopping experience.
2. Accepted Payment Methods
We may accept the following payment methods:
- Visa
- Mastercard
- Maestro
- American Express (where available)
- PayPal
- Apple Pay
- Google Pay
- Shop Pay (where available)
- Bank Transfer (for selected orders)
- Other secure payment methods displayed during checkout
Available payment options may vary depending on your location and the platform used.
3. Secure Payments
All online payments are processed through secure, encrypted payment gateways that comply with recognised industry security standards.
Plumb Suite Ltd does not store or have access to your full payment card details.
4. Payment Authorisation
When you place an order:
- Your payment may be authorised before dispatch.
- Orders are subject to payment verification.
- We reserve the right to request additional information where necessary to prevent fraud.
If authorisation is declined, your order will not be processed.
5. Pricing
All prices displayed on our website are shown in Pounds Sterling (£ GBP).
Where applicable, prices include VAT unless otherwise stated.
Prices may change without notice; however, the price confirmed at checkout will apply to your order.
6. Order Confirmation
Once payment has been successfully received, you will receive an order confirmation by email.
This confirms receipt of your order but does not necessarily mean your order has been accepted for dispatch.
7. Payment Verification
To protect our customers and prevent fraudulent transactions, Plumb Suite Ltd may:
- Verify billing information
- Confirm delivery details
- Request proof of identity for high-value purchases
- Carry out additional fraud prevention checks
Orders may be delayed or cancelled if verification cannot be completed.
8. Failed or Declined Payments
Payments may fail for several reasons, including:
- Insufficient funds
- Incorrect payment information
- Expired payment card
- Bank security checks
- Payment provider issues
If your payment is declined, please contact your bank or payment provider before attempting to place your order again.
9. VAT
Where required by UK law:
- VAT will be included in eligible product prices.
- VAT invoices are available upon request where applicable.
Business customers should ensure their billing information is accurate before completing payment.
10. Promotional Discounts
Discount codes and promotional offers:
- Must be entered before completing checkout.
- Cannot normally be applied after payment has been processed.
- May not be combined with other offers unless expressly stated.
- May be subject to expiry dates and specific terms.
Plumb Suite Ltd reserves the right to withdraw or amend promotions without prior notice.
11. Gift Cards and Store Credit
Where available:
- Gift cards are redeemable against eligible purchases.
- Store credit cannot normally be exchanged for cash.
- Lost or expired gift cards may not be replaced unless required by law.
12. Refunds
Approved refunds will be issued using the original payment method wherever possible.
Refund processing times vary depending on your payment provider but typically take 5–10 working days after the refund has been authorised.
Please refer to our Returns and Refund Policy for full details.
13. Chargebacks
If you believe a payment has been made in error, please contact Plumb Suite Ltd before initiating a chargeback through your bank or card issuer.
We will make every reasonable effort to resolve payment disputes promptly and fairly.
Fraudulent or unjustified chargebacks may be challenged with supporting evidence.
14. Errors in Pricing
While we strive to ensure pricing accuracy, occasional errors may occur.
If an incorrect price is displayed due to a technical or administrative error, we reserve the right to:
- Cancel the order before dispatch
- Contact you with the correct price
- Offer you the option to proceed or cancel your order for a full refund
15. Ownership of Goods
Ownership of goods remains with Plumb Suite Ltd until full payment has been received and cleared.
Risk in the goods passes to the customer upon successful delivery.
16. Fraud Prevention
To maintain a safe shopping environment, Plumb Suite Ltd reserves the right to:
- Refuse suspicious transactions
- Cancel potentially fraudulent orders
- Report suspected fraud to the appropriate authorities
- Cooperate with payment providers and law enforcement where required
17. Changes to This Policy
We may update this Payment Policy from time to time to reflect changes in our business practices, payment providers, or legal obligations.
The latest version will always be published on our website with the updated effective date.
18. Contact Us
If you have any questions regarding payments or billing, please contact us:
Plumb Suite Ltd
Customer Services
Email: info@plumbsuite.co.uk (replace with your preferred email address if different)
Website: www.plumbsuite.co.uk (replace if different)
Business Hours:
Monday – Friday
9:00am – 5:00pm (excluding UK public holidays)