Last updated: May 2026
At Plumb Suite Ltd, we aim to provide clear, transparent, and secure payment terms for all plumbing services, bathroom installations, repairs, and product purchases.
This Payment Policy explains accepted payment methods, deposits, invoicing, late payments, and customer responsibilities.
1. Accepted Payment Methods
We currently accept the following payment methods:
- Debit Cards
- Credit Cards
- Bank Transfer
- Online Payment Links
- Finance Options (where available)
- Cash payments by prior agreement only
All payments must be made in Pounds Sterling (£ GBP).
2. Deposits
Certain services or product orders may require a deposit before work begins or goods are ordered.
Deposits may be required for:
- Bathroom installations
- Bespoke bathroom products
- Special-order items
- Large plumbing projects
- Reserved installation dates
Deposit amounts will be confirmed in writing before work commences.
Deposits are generally non-refundable once materials have been ordered or project scheduling has been confirmed, unless otherwise required under UK consumer law. (gov.uk)
3. Stage Payments
For larger projects, we may request staged payments throughout the duration of the work.
Typical stages may include:
| Stage | Example |
|---|---|
| Initial Deposit | Booking and materials |
| Mid-Project Payment | Labour and installation progress |
| Final Balance | Completion of works |
Payment schedules will be agreed before work starts.
4. Product Purchases
Products purchased online or in-store may require full payment before dispatch or collection.
Orders will not usually be processed until payment has cleared successfully.
We reserve the right to cancel or refuse orders where payment cannot be verified.
5. Invoices
Invoices will normally include:
- Description of goods or services
- Labour charges
- Materials supplied
- VAT where applicable
- Payment due date
Customers are responsible for reviewing invoices carefully and notifying us promptly of any concerns.
6. Payment Terms
Unless otherwise agreed in writing:
- Domestic invoices are payable upon receipt
- Business or trade invoices may have agreed payment terms
- Final balances for completed work must be paid before sign-off where applicable
Failure to make payment on time may result in:
- Delayed work or delivery
- Suspension of services
- Cancellation of bookings
- Debt recovery procedures
- Additional costs or interest where legally permitted
7. Late Payments
We reserve the right to charge interest and recovery costs on overdue accounts in accordance with applicable UK legislation.
Persistent non-payment may result in:
- Legal action
- Recovery agency involvement
- Suspension of future services
- Removal of promotional pricing or discounts
Customers experiencing financial difficulties are encouraged to contact us as soon as possible.
8. Finance & Instalment Options
Finance or instalment payment options may be available through third-party providers.
Approval is subject to:
- Eligibility criteria
- Credit checks
- Finance provider terms and conditions
Plumb Suite Ltd is not responsible for third-party lending decisions.
9. Refunds
Approved refunds will generally be processed using the original payment method.
Refund times may vary depending on:
- Bank processing times
- Card provider policies
- Payment platform procedures
Please allow 5–10 working days for cleared refunds where applicable.
For more information, please refer to our Returns & Refunds Policy.
10. Pricing Errors
While we aim to ensure pricing accuracy, errors may occasionally occur.
We reserve the right to:
- Correct pricing mistakes
- Cancel incorrectly priced orders
- Contact customers regarding pricing discrepancies before processing
Customers will have the opportunity to confirm or cancel affected orders.
11. Secure Payments
We take reasonable steps to ensure secure payment processing.
However, customers are responsible for ensuring:
- Payment details are entered correctly
- Devices used for transactions are secure
- Unauthorised activity is reported promptly to their payment provider
Sensitive payment information is processed through secure third-party systems where applicable.
12. Contact Information
Plumb Suite Ltd Contact Page
- Email: info@plumbsuite.co.uk
- Phone: 01234 000000
- Bedfordshire, United Kingdom
13. Policy Updates
We reserve the right to amend this Payment Policy at any time to reflect legal, financial, or operational changes.
Updated versions will be published on this website.