EU Data Act & Privacy Policy

Plumb Suite Ltd
Website: https://www.plumbsuite.co.uk

1. Introduction

At Plumb Suite Ltd, we respect your privacy and are fully committed to protecting your personal and non-personal data. This Privacy Policy explains how we collect, use, process, and share your information in accordance with the EU General Data Protection Regulation (GDPR) and the EU Data Act.

We are committed to transparency, data protection, and ensuring you have full control over your personal and service-related data.

2. Data We Collect

We collect and process different categories of data in order to deliver our plumbing, bathroom installation, and related services effectively.

Personal Data

This may include:

  • Full name
  • Email address
  • Telephone number
  • Billing and payment information
  • Property address and service location details
  • IP address and device identifiers
  • Communication history and service enquiries

Connected Product Data

Where applicable, particularly in relation to smart plumbing systems, water monitoring devices, or connected bathroom technologies, we may collect:

  • Device telemetry and system performance data
  • Water usage data and flow monitoring information
  • Diagnostic and maintenance logs
  • Usage behaviour and interaction data
  • Metadata generated through connected service systems

This data may include both personal and non-personal information under applicable EU law.

3. Your Rights Under the EU Data Act

If you use our connected products or digital service systems, you are entitled to the following rights under the EU Data Act:

Access to Data

You have the right to request access to all data generated through your use of our products and services. This includes metadata, diagnostics, and usage data provided in a structured, commonly used, and machine-readable format.

Data Portability

You may request that your data be transferred to another service provider or third party of your choice, where technically feasible.

Third-Party Data Sharing

Where you provide explicit consent, we will make your data available to third parties under fair, reasonable, and non-discriminatory conditions, in line with EU regulations.

4. B2B and Non-Personal Data Transfers

In accordance with the EU Data Act, we ensure that non-personal data generated within the EU is protected against unlawful access by foreign government authorities.

We apply appropriate safeguards, including technical, organisational, and legal measures, to prevent unauthorised transfer or access of non-personal data outside the European Union.

5. Data Sharing with Public Sector Bodies

In certain exceptional circumstances, we may be legally required to share data with public authorities, regulators, or government bodies within the European Union.

Such disclosures will only occur when:

  • Required by law or legal obligation
  • Necessary to protect public interest
  • In response to emergencies or safety-related situations

All requests are assessed carefully to ensure compliance with applicable data protection laws.

6. Data Security

We take data protection seriously and implement appropriate security measures to safeguard your information, including:

  • Secure encryption of data in transit and at rest
  • Restricted access controls and authentication systems
  • Regular security monitoring and system updates
  • Secure data storage infrastructure

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in legal or regulatory requirements (including the EU Data Act)
  • Updates to our services, systems, or operations
  • Improvements in data protection practices

Any updates will be published on this page with a revised effective date.

8. Contact Information

If you have any questions about this Privacy Policy or your data rights, you can contact us:

Plumb Suite Ltd
Website: https://www.plumbsuite.co.uk