Last Updated: 12/03/2026

These Sales Terms & Conditions (“Sales Terms”) govern the sale of products and services by Plumb Suite Ltd (“we”, “our”, or “us”) to customers in the United Kingdom (“you” or “customer”). By placing an order, you agree to these terms.

Company Information

Plumb Suite Ltd
Registered in the United Kingdom
Company Number: [Insert Number]
Registered Office: [Insert Address]
Email: [Insert Email Address]

Orders and Acceptance

  1. All orders are subject to acceptance by us.
  2. We reserve the right to refuse or cancel orders at our discretion (e.g., stock unavailability, pricing errors, or service scheduling conflicts).
  3. A contract is formed when we confirm your order or service booking via email.

Pricing and Payment

  1. All prices are in GBP (£) and include VAT where applicable.
  2. Prices may change without notice; confirmed orders are not affected by subsequent price changes.
  3. Payment must be made in full at the time of order or as otherwise agreed.
  4. Accepted payment methods: [Insert Payment Methods].

Delivery / Service Provision

  1. Delivery times for products or scheduling for services are estimates and not guaranteed.
  2. We make every effort to provide services or deliver products within the agreed timeframe.
  3. Risk passes to the customer on delivery for products or on completion for services.
  4. Customers must inspect goods on receipt and report damage immediately.

Returns, Refunds & Cancellations

  1. Customers may cancel or return products/services in accordance with UK consumer rights and distance selling regulations.
  2. Products must be returned in original, unused condition.
  3. Certain products or services (e.g., bespoke plumbing parts, perishable items, or live materials) may not be eligible for return unless faulty.
  4. Refunds will be issued using the original payment method, minus reasonable handling or service fees if applicable.

Product & Service Information

  1. We make reasonable efforts to ensure product/service descriptions are accurate.
  2. Images may not exactly reflect the product.
  3. Any advice provided is general guidance and does not replace professional consultation.

Warranty & Liability

  1. Products and services are covered by applicable manufacturer warranties or service guarantees.
  2. To the fullest extent permitted by UK law, Plumb Suite Ltd is not liable for indirect, incidental, or consequential loss.
  3. Our liability for defective products or services is limited to repair, replacement, or refund at our discretion.

Intellectual Property

All website content, images, product descriptions, and documents remain the property of Plumb Suite Ltd or its licensors. They may not be reproduced, distributed, or commercially used without written consent.

Governing Law

These Sales Terms are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

For questions regarding orders, products, or services:

Plumb Suite Ltd
Email: info@plumbsuite.co.uk
Phone: 07777791542
Website: www.plumbsuite.co.uk