These Sales Terms and Conditions (the “Agreement”) apply to all sales, services, and transactions made through Plumb Suite Ltd (“Company,” “we,” or “us”). By engaging in services or purchasing products from Plumb Suite Ltd, the customer (“you” or “Customer”) agrees to the following terms.

1. Agreement Acceptance

By requesting a service or placing an order with Plumb Suite Ltd, you acknowledge that you have read, understood, and agree to comply with these Sales Terms and Conditions.

2. Scope of Services

Plumb Suite Ltd provides plumbing services, including but not limited to:

  • Residential and commercial plumbing services
  • Bathroom installations and renovations (including bespoke and high-end designs)
  • Emergency plumbing services
  • Maintenance and repairs

All services provided by Plumb Suite Ltd are subject to availability, and may vary based on project specifics and individual agreements.

3. Estimates and Quotes

  • Estimates: We will provide a preliminary estimate based on the scope of the project. Estimates are not final unless confirmed in writing.
  • Quotes: A formal, written quote will be issued once we have a clear understanding of the work to be completed. A signed quote or approval via email is required before work begins.

4. Pricing and Payment Terms

  • Prices: Prices for services and products are listed in the quote or invoice provided to you. Prices are subject to change, but no changes will apply to services already quoted or agreed upon.
  • Deposit: A deposit may be required before the commencement of work (especially for larger installations or custom bathroom projects). The deposit amount will be outlined in the quote or agreement.
  • Final Payment: Full payment for services rendered and products supplied must be made upon completion of the work, unless otherwise agreed. Payments must be made by bank transfer, credit card, or other payment methods as specified by Plumb Suite Ltd.
  • Late Payments: Late payments will incur a fee of [insert percentage or flat rate] per month for overdue invoices. If payment is not received within [insert number of days] of the final payment date, we reserve the right to suspend further services or pursue legal action to recover the debt.

5. Customer Responsibilities

  • Access: The Customer agrees to provide Plumb Suite Ltd access to the property and any areas requiring plumbing or bathroom installation work during regular business hours.
  • Compliance: The Customer must ensure that all necessary permits and approvals (if applicable) are obtained prior to the commencement of any work.
  • Safety: The Customer must provide a safe working environment for our team. If unsafe conditions are identified, the work may be paused until the issue is resolved.

6. Project Timeline

  • Estimated Timeframe: We will provide an estimated timeframe for completion. However, due to circumstances such as unforeseen weather conditions, material delays, or additional work requested, the estimated completion time may change.
  • Delays: Plumb Suite Ltd is not responsible for delays caused by third-party suppliers, unforeseen technical issues, or force majeure events (including but not limited to natural disasters, labor strikes, or public emergencies).

7. Cancellations and Changes

  • Cancellations: If you wish to cancel a project or service after work has commenced, a cancellation fee may apply depending on the scope of work already performed. The cancellation fee will be discussed and agreed upon at the time of cancellation.
  • Changes to Scope: If additional work is requested or the scope of the project changes, a new estimate or quote may be required, and the original price may be adjusted accordingly.

8. Warranties and Guarantees

  • Workmanship Guarantee: All plumbing and installation work provided by Plumb Suite Ltd is guaranteed for a period of [insert warranty period, e.g., 12 months] from the completion date, covering any defects in workmanship. This guarantee does not cover damage caused by misuse or neglect.
  • Product Warranties: Products such as water heaters, bathroom fixtures, or other plumbing materials may have their own manufacturer warranties. Details of these warranties will be provided along with the products.

9. Limitation of Liability

  • Plumb Suite Ltd will not be liable for any indirect, incidental, or consequential damages arising from the services we provide. Our total liability will be limited to the total amount paid by the Customer for the services provided.

10. Dispute Resolution

  • In the event of a dispute between the Customer and Plumb Suite Ltd, both parties agree to attempt to resolve the issue through negotiation or mediation. If the dispute cannot be resolved, either party may seek resolution through legal means in accordance with the laws of [your jurisdiction].

11. Intellectual Property

Any designs, plans, or ideas created by Plumb Suite Ltd during the course of providing services remain the property of Plumb Suite Ltd until full payment is made for those services. Upon full payment, the Customer will own the final product (e.g., bathroom design) but Plumb Suite Ltd retains ownership of any intellectual property, including but not limited to designs, plans, or concepts.

12. Force Majeure

Neither party will be held responsible for delays or failures in performance due to circumstances beyond their control, including but not limited to natural disasters, strikes, or government restrictions.

13. Privacy & Data Protection

Plumb Suite Ltd respects your privacy and is committed to protecting your personal data in accordance with our privacy policy. Any data collected during the course of service provision will be handled securely and only used for the purposes of delivering our services.

14. Changes to Terms

Plumb Suite Ltd reserves the right to amend these terms and conditions at any time. Any changes will be communicated to the Customer in writing, and the revised terms will apply to all subsequent services.

Contact Information

For any inquiries regarding these terms and conditions, please contact Plumb Suite Ltd at:

  • Phone Number: 0333 335 6919
  • Email Address: info@plumbsuite.co.uk
  • Physical Address: 82 James Carter Rd, Mildenhall, Bury Saint Edmunds IP28 7DE

Acknowledgment of Terms

By accepting our estimate, quote, or by signing the agreement, you confirm that you agree to these Terms and Conditions.