At Plumb Suite Ltd, we strive to provide the highest quality plumbing services to our valued customers. However, we understand that there may be times when our customers may not be completely satisfied with our services. In such cases, we have a comprehensive complaints policy in place to ensure that any issues are addressed promptly and effectively.

As a reputable plumbing company, we take all complaints seriously and aim to resolve them as quickly and efficiently as possible. Our goal is to maintain a positive and professional relationship with our customers and we view complaints as an opportunity to improve our services.

If you have any concerns or complaints about our services, we encourage you to follow our complaints procedure outlined below:

1. Contact Us: The first step is to contact us directly with your complaint. Our customer service team is available to assist you and will do their best to resolve the issue immediately. You can reach us by phone, email, or in person at our office during business hours.
2. Provide Details: To help us understand your complaint better, please provide us with as much detail as possible. This may include the date and time of the service, the name of the plumber, and a description of the issue. We also encourage you to provide any relevant photos or documents to support your complaint.
3. Acknowledgement: Once we have received your complaint, we will acknowledge it within 24 hours. We will also provide you with a timeline for resolving the issue.
4. Investigation: Our team will thoroughly investigate your complaint and work towards finding a satisfactory resolution. We may contact you for further information or to schedule a visit to your property to assess the issue.
5. Resolution: We will keep you updated throughout the process and aim to resolve the complaint within 14 days. If we are unable to resolve the issue within this time frame, we will provide you with a detailed explanation and an estimated timeline for resolution.
6. Customer Satisfaction: Once the issue has been resolved, we will follow up with you to ensure that you are satisfied with the outcome. We value your feedback and will take any necessary steps to improve our services based on your experience.

At Plumb Suite Ltd, we are committed to providing excellent customer service and will do our best to resolve any complaints in a fair and timely manner. We thank you for choosing our plumbing company and appreciate your feedback as we continue to improve and grow.