1. Introduction
At Plumb Suite Ltd, we strive to provide high-quality plumbing services, bathroom design, fittings, and shop products. This policy explains your rights and the procedures for returns, exchanges, and refunds.

2. Services

  • For plumbing, installation, or fitting services, please contact us within 7 days if you are not satisfied with the work carried out.
  • We will investigate the issue promptly and, where applicable, provide rectification, replacement, or refund in line with the terms agreed at the time of service.
  • Refunds for services are only considered if the service was not delivered as agreed or was defective due to our error.

3. Products / Shop Purchases

  • Items purchased from our shop may be returned within 14 days of receipt for a refund or exchange, provided:
    • Products are unused, in original packaging, and in resaleable condition
    • Proof of purchase (receipt or order confirmation) is provided
  • Custom-made or bespoke products are non-refundable unless defective or damaged.
  • Faulty or damaged items must be reported within 7 days of delivery.

4. Process for Returns / Refunds

  1. Contact Plumb Suite Ltd by phone or email with your order number and reason for return.
  2. Our team will provide instructions for returning the item or arranging inspection for service issues.
  3. Approved returns will be refunded using the original payment method within 14 days of receipt or inspection.

5. Exclusions

  • Products that have been installed, altered, or used are not eligible for return unless faulty.
  • Services that have been completed as agreed and signed off by the customer are not eligible for refunds unless there is a legitimate fault.

6. Shipping Costs

  • Shipping costs for returning items are the responsibility of the customer unless the product is faulty or incorrectly supplied.

7. Contact Information
For returns, exchanges, or refund queries:
Plumb Suite Ltd
info@plumbsuite.co.uk

8. Policy Review
This policy may be updated periodically. Please check the website or contact us to confirm the latest terms.