Refund and Returns Policy
Plumb Suite Ltd – Refunds & Returns Policy
At Plumb Suite Ltd, we strive to ensure customer satisfaction with every purchase. Our Refunds & Returns Policy is designed to provide clarity and assurance to our valued customers.
30-Day Returns for Website Purchases
We offer a 30-day return policy for goods purchased directly from our website. If, for any reason, you are not satisfied with your purchase, you may return the item(s) within 30 days from the date of receipt. Please ensure the items are in their original condition, unused, and in original packaging to qualify for a refund or exchange.
Design Supply and Fitting Bathrooms
Please note, there are no refunds available for design supply and fitting services related to bathrooms. These services are customized to each client’s specific requirements, and as such, we are unable to offer refunds for these types of projects.
Plumbing Works
Regrettably, we do not offer refunds for any plumbing works carried out. We take pride in the quality of our services, and to back this up, all completed plumbing works come with a 12-month guarantee, ensuring peace of mind and satisfaction with the services provided.
Product and Service Guarantees
- Plumbing Works: All plumbing services provided by Plumb Suite Ltd are guaranteed for up to 12 months. Should any issues arise during this period, we are committed to addressing them promptly to ensure your complete satisfaction.
- Bathrooms: Our bathroom products and installations come with a 10-year guarantee. This long-term assurance reflects our confidence in the quality and durability of our bathroom solutions.
Goods as Specified by the Manufacturer
Items specified by the manufacturer are subject to the manufacturer’s own refund and return policies. If you need to inquire about a specific manufacturer’s policy, feel free to contact us, and we will assist you in getting the information you need.
If you have any questions or need further clarification on our Refunds & Returns Policy, please do not hesitate to contact Plumb Suite Ltd. Our dedicated customer service team is here to assist you every step of the way.