Last Updated: 5 October 2026
This Acceptable Use Policy sets out the rules that apply when accessing or using the Plumb Suite Ltd website, online forms, communication features and other digital services operated by us.
By using our website or online services, you agree to comply with this Acceptable Use Policy.
1. About Plumb Suite Ltd
Plumb Suite Ltd is a UK plumbing and bathroom installation company providing professional plumbing, bathroom installation, inspection, maintenance and related services.
Company Name: Plumb Suite Ltd
Company Number: 15631184
Registered Office: Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@plumbsuite.co.uk
Telephone: 0330 043 2764
Website: www.plumbsuite.co.uk
In this policy, “we”, “us” and “our” refer to Plumb Suite Ltd.
2. Purpose of This Policy
Our website is provided to help customers learn about Plumb Suite Ltd, explore our plumbing and bathroom services, request quotations, make enquiries and communicate with our business.
You must use our website and online services responsibly, lawfully and in accordance with this policy.
3. Permitted Use
You may use our website to:
- Learn about Plumb Suite Ltd and our services.
- View information about plumbing and bathroom installations.
- Request a quotation.
- Submit a genuine customer enquiry.
- Contact us regarding existing or proposed work.
- View our portfolio, photographs and project information.
- Read our articles, guides and other published information.
- Access legitimate customer support.
- Use other website features for their intended purpose.
4. Prohibited Uses
You must not use our website or online services:
- In any way that breaches applicable local, national or international law or regulation.
- For fraudulent, deceptive or unlawful purposes.
- To submit false, misleading or deliberately inaccurate information.
- To impersonate another person or organisation.
- To interfere with the normal operation or security of our website.
- To attempt to gain unauthorised access to our systems, servers, databases or accounts.
- To introduce viruses, malware, ransomware, spyware or other malicious technology.
- To deliberately overload, disrupt or damage our website.
- To conduct unauthorised vulnerability testing or security attacks.
- To use our website to distribute spam or unsolicited advertising.
- To harass, threaten, abuse or intimidate our employees, contractors, customers or other persons.
- To submit content that is unlawful, defamatory, threatening or otherwise prohibited by law.
- To use our website in connection with criminal or fraudulent activity.
5. Automated Access and Scraping
You must not use bots, crawlers, scraping software or other automated systems to access, extract or reproduce substantial amounts of information from our website where doing so breaches applicable law, infringes our rights, circumvents technical restrictions or places an unreasonable burden on our systems.
Legitimate search-engine indexing and other authorised automated access may be permitted.
6. Enquiry and Quotation Forms
Any information submitted through a Plumb Suite Ltd contact, booking or quotation form should be accurate and relevant to your enquiry.
You must not deliberately submit:
- False contact information.
- Fraudulent quotation requests.
- Malicious files or links.
- Repeated spam enquiries.
- Content designed to disrupt our systems.
- Another person’s personal information without an appropriate lawful basis or permission.
Submitting an enquiry or requesting a quotation does not automatically create a contract between you and Plumb Suite Ltd.
7. Reviews and Testimonials
Where our website allows customers to submit reviews, feedback or testimonials, submissions should reflect genuine experiences and opinions.
You must not knowingly submit fake, misleading or fabricated reviews.
You must not impersonate another customer or deliberately manipulate reviews or ratings.
We may moderate or remove content where we reasonably believe it is fraudulent, unlawful, irrelevant, abusive or otherwise breaches this policy.
8. User-Submitted Content
If our website allows you to upload photographs, plans, descriptions or other materials in connection with a quotation or project, you should only provide material that you have the right to share.
You must not upload material that infringes another person’s intellectual property, privacy or other legal rights.
Please avoid providing unnecessary sensitive personal information through general website forms.
9. Intellectual Property
Content created and owned by Plumb Suite Ltd, including original text, photographs, branding, graphics and website materials, may be protected by copyright, trade mark and other intellectual property laws.
You must not copy, reproduce, republish, distribute, sell or commercially exploit protected content without our permission unless your use is otherwise permitted by law.
10. Security
You must not attempt to compromise the security of our website or online services.
Prohibited security-related activities include:
- Attempting unauthorised access.
- Circumventing security controls.
- Introducing malicious software.
- Attempting to obtain confidential information without authorisation.
- Conducting denial-of-service attacks.
- Interfering with hosting infrastructure.
- Exploiting known or suspected vulnerabilities without permission.
Suspected criminal activity may be reported to the appropriate authorities where necessary and lawful.
11. Communication With Our Team
We expect customers and website users to communicate with our employees, contractors and representatives appropriately.
We reserve the right to restrict communications or access to online services where a person engages in persistent harassment, threats, unlawful discrimination, abusive conduct, fraud or other seriously inappropriate behaviour.
This provision will be applied reasonably and will not be used to prevent legitimate complaints, criticism or the exercise of consumer rights.
12. Third-Party Services
Our website may contain links to or integrations with third-party services.
Your use of third-party websites or services may be governed by their own acceptable use policies, privacy notices and terms.
Plumb Suite Ltd is not responsible for third-party services that we do not control, subject to any responsibility that cannot lawfully be excluded.
13. Breach of This Policy
If we reasonably believe that this Acceptable Use Policy has been breached, we may take proportionate action depending on the circumstances.
This may include:
- Issuing a warning.
- Removing prohibited content.
- Restricting access to certain website features.
- Blocking malicious traffic or accounts.
- Suspending access to online services.
- Taking appropriate legal action.
- Reporting suspected criminal activity to relevant authorities where appropriate.
Our response will depend on the nature and seriousness of the breach.
14. Consumer Rights
Nothing in this Acceptable Use Policy is intended to remove, restrict or override statutory rights available to consumers under UK law.
Customers remain entitled to raise legitimate complaints, provide genuine negative feedback and exercise their legal rights.
15. Privacy and Data Protection
Personal information collected through our website will be handled in accordance with our Privacy Policy and applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.
Please review our Privacy Policy for further information about how Plumb Suite Ltd handles personal information.
16. Changes to This Policy
We may update this Acceptable Use Policy periodically to reflect changes to our website, services, security requirements, business practices or applicable law.
The latest version will be published on our website together with its revision date.
17. Governing Law
This Acceptable Use Policy is governed by the laws of England and Wales.
If you are a consumer, you may also benefit from mandatory legal protections applicable in the part of the United Kingdom where you live.
18. Contact Plumb Suite Ltd
If you have questions about this Acceptable Use Policy or believe our website is being misused, please contact:
Plumb Suite Ltd
Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
15631184
info@plumbsuite.co.uk
0330 043 2764
www.plumbsuite.co.uk
Plumb Suite Ltd – Professional Plumbing & Bathroom Services
Plumb Suite Ltd is committed to maintaining a safe, reliable and professional online environment for customers looking for plumbing, bathroom installation, maintenance and related services.
By using our website responsibly, you help us maintain a secure and useful service for all visitors.