Last Updated: 5 October 2026
Welcome to the Plumb Suite Ltd website. These Terms of Use explain the rules that apply when you access, browse or use our website and its content.
By using this website, you agree to these Terms of Use. If you do not agree with these terms, please stop using the website.
1. About Plumb Suite Ltd
Plumb Suite Ltd is a UK plumbing and bathroom installation company providing professional plumbing, bathroom installation, maintenance, inspection and related services.
Company Name: Plumb Suite Ltd
Company Number: 15631184
Registered Office: Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
Email: info@plumbsuite.co.uk
Telephone: 0330 043 2764
Website: www.plumbsuite.co.uk
References to “Plumb Suite Ltd”, “we”, “us” and “our” throughout these Terms of Use refer to Plumb Suite Ltd.
2. Purpose of Our Website
Our website provides information about Plumb Suite Ltd, our plumbing and bathroom services, promotions, projects, prices, availability and ways to contact us.
The information displayed on our website is provided for general information purposes. Website content does not automatically constitute a contractual offer or guarantee that a particular service, product, appointment or price will be available.
Separate terms may apply when you request a quotation, book work, purchase products or enter into a contract with Plumb Suite Ltd.
3. Using Our Website
You may use our website for lawful personal or business purposes.
You must not use our website:
- For unlawful, fraudulent or malicious purposes.
- To introduce viruses, malware or other harmful material.
- To attempt to gain unauthorised access to our website, servers or systems.
- To interfere with the security or operation of the website.
- To collect information from the website through unauthorised automated methods.
- To impersonate Plumb Suite Ltd or falsely suggest an association with our company.
- To reproduce or commercially exploit our website content without permission where that content is protected by intellectual property rights.
We reserve the right to restrict or block access where we reasonably believe the website is being misused.
4. Plumbing and Bathroom Information
Our website may contain information relating to plumbing, bathrooms, showers, installations, repairs, maintenance and associated work.
This information is intended as general guidance and should not be treated as a substitute for an inspection or professional assessment of a particular property.
Every plumbing or bathroom project is different. The work required may depend on factors including the existing plumbing system, property condition, water pressure, drainage, electrical requirements, structural considerations, accessibility, chosen products and unforeseen conditions.
Where appropriate, customers should obtain a personalised quotation or professional assessment before making decisions based on information appearing on our website.
5. Prices and Quotations
Any prices, example costs or “from” prices displayed on our website are subject to the specific wording and conditions accompanying them.
Unless expressly stated to be a fixed quotation, indicative prices should not be interpreted as a guaranteed final price for a particular project.
A final quotation may depend on factors including labour, materials, fixtures, property condition, project complexity, accessibility and the final agreed scope of work.
We aim to ensure pricing information is clear and accurate. If we discover an obvious pricing or typographical error, we will take reasonable steps to correct it.
Nothing in these Terms affects any legal rights you may have where a price has already become contractually binding.
6. Promotions and Special Offers
Plumb Suite Ltd may occasionally advertise discounts, seasonal promotions, special quotations or other offers.
Promotional offers may be subject to eligibility requirements, geographical restrictions, availability, deadlines or other conditions stated with the promotion.
We may amend or withdraw a promotion where legally permitted, but doing so will not affect rights that have already arisen under a binding contract.
7. Booking Our Services
Submitting an enquiry, requesting an appointment or asking for a quotation through our website does not necessarily mean that a booking has been accepted.
A contract for plumbing, bathroom installation or another service will normally arise only when the relevant work, price and other applicable terms have been agreed between you and Plumb Suite Ltd.
Additional service-specific terms and conditions may apply.
8. Website Information and Availability
We take reasonable care to keep our website useful and up to date, but we do not guarantee that every page will always be completely error-free or continuously available.
We may update, remove, replace or reorganise website content from time to time.
Our website may occasionally be unavailable because of maintenance, technical problems, hosting issues, security requirements or circumstances outside our reasonable control.
9. Photographs and Project Examples
Our website may contain photographs, illustrations, designs, before-and-after examples or descriptions of previous plumbing and bathroom projects.
These are intended to demonstrate examples of our work, services or design possibilities. Results for an individual customer may differ because every property and project has different requirements.
Where photographs or visualisations are illustrative, they should not be interpreted as a guarantee that an identical result can be achieved.
10. Intellectual Property Rights
Unless otherwise stated, the website and its original content, including text, branding, graphics, photographs, layouts and other materials owned by Plumb Suite Ltd are protected by applicable intellectual property laws.
You may view and print reasonable extracts for personal, non-commercial use.
You must not reproduce, republish, sell, distribute, modify or commercially exploit protected Plumb Suite Ltd content without our prior permission, except where permitted by law.
Third-party names, logos, photographs and other materials remain the property of their respective owners.
11. Links to Third-Party Websites
Our website may contain links to websites or services operated by third parties.
These links may be provided for convenience or additional information. Unless expressly stated otherwise, Plumb Suite Ltd does not control those third-party websites and is not responsible for their content, security, availability or privacy practices.
You should review the terms and privacy information of any third-party website you choose to visit.
12. Reviews and Testimonials
We may publish genuine customer reviews and testimonials where we have an appropriate basis for doing so.
We do not permit fake or misleading reviews and will not knowingly present reviews in a manner that materially misrepresents customer opinion.
Where a review has been incentivised or otherwise requires disclosure, appropriate information should be provided where required by applicable law.
13. Liability
Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to applicable law, Plumb Suite Ltd will not be responsible for losses resulting solely from reliance on general website information where a professional inspection or individual assessment was reasonably required.
If you are a consumer, nothing in these Terms of Use affects your statutory rights.
Different liability provisions may apply to plumbing, installation, repair or other contracted services and will be governed by the terms applicable to those services.
14. Consumer Rights
If you use our services as a consumer, you have legal rights under UK consumer protection legislation.
Nothing in these Terms of Use is intended to exclude, restrict or replace rights that cannot legally be excluded or restricted.
Depending on the transaction, relevant legislation may include the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and the Digital Markets, Competition and Consumers Act 2024, together with other applicable UK legislation.
15. Privacy and Personal Data
When you contact us, submit an enquiry or otherwise provide personal information through our website, we will process that information in accordance with applicable UK data protection law.
Please read our Privacy Policy / Privacy Notice for information about how Plumb Suite Ltd collects, uses, stores and protects personal information.
16. Cookies
Our website may use cookies and similar technologies for essential website functionality, analytics, preferences and other permitted purposes.
Where consent is legally required for non-essential cookies, we will seek that consent before using them.
Further information should be provided through our Cookie Policy or cookie-management system.
17. Website Security
Although we take reasonable steps to maintain website security, no internet-based service can be guaranteed to be completely secure or uninterrupted.
You are responsible for using appropriate security measures on your own devices and systems when accessing websites and online services.
18. Changes to These Terms
We may update these Terms of Use from time to time to reflect changes to our website, services, business practices or applicable law.
The latest version will be published on this page with an updated revision date.
Where a separate contract already exists between you and Plumb Suite Ltd, changes to these website Terms of Use will not retrospectively alter that contract unless legally permitted and properly agreed.
19. Governing Law
These Terms of Use are governed by the laws of England and Wales.
If you are a consumer, you may also benefit from mandatory legal protections applicable in the part of the United Kingdom where you live.
Any dispute will be dealt with by the courts having jurisdiction under applicable law.
20. Contact Plumb Suite Ltd
If you have any questions about these Terms of Use or would like further information about our plumbing and bathroom installation services, please contact:
Plumb Suite Ltd
Suite A 82 James Carter Road, Mildenhall, Bury St. Edmunds, England, IP28 7DE
0330 043 2764
info@plumbsuite.co.uk
www.plumbsuite.co.uk
Professional Plumbing & Bathroom Installation
Plumb Suite Ltd provides professional plumbing and bespoke bathroom and shower installation services, with a focus on quality workmanship, dependable customer service and solutions designed around each property.
Contact Plumb Suite Ltd to discuss your next plumbing or bathroom project and request a quotation.